FAQ desk
Operational objections, plainly answered
Some answers expose limits—that keeps incentives legally upright and partners appropriately skeptical.
No. We supply coordination artifacts, evidence packs, and facilitation. Commercial conversations with retailers remain your responsibility unless a bespoke procurement letter exists.
We do not promise velocity outcomes. Engagements focus on operational clarity, incentive alignment, and reporting discipline—variables outside our control still influence results.
Hardware procurement, treasury execution, customs brokerage, and broadcaster clearance are out of scope unless written into a separate agreement.
We document cadence assumptions inside each package and flag conflicts early. Your distributors must confirm PO realities—we surface tension points, not magical fixes.
Arena and Sentinel packages host structured reviews, but incentive structural redesign requires explicit legal and commercial stakeholders internal to your company.
Sentinel logs holds/skips with rationale. Distributor Alignment Arena provides facilitation vocabulary; binding arbitration stays outside Focuskernel unless contracted.
Default engagements exchange CSV and syndicated exports. Deep ERP hooks require additional procurement and security review.
Weekly cadence is standard; faster loops need premium ingestion scopes and stable retailer APIs.
You retain ownership of your source data; Focuskernel retains layout templates and methodology narratives unless otherwise contracted.
Navigator configures standards; staffing stays with your agencies unless separately contracted.
Playbooks include reschedule guidance; measurable downtime should be tracked within your agency agreements.